Refund Policy
Thank you for shopping at SunsetVeranda Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This policy explains how we handle returns and refunds for goods purchased from our website sunsetveranda.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Non-Returnable Items
Please note that certain items cannot be returned. We do not accept returns for perishable goods such as food. If you have any issues with your food order, please contact us, and we will do our best to ensure your satisfaction.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Information
If you have any questions about our Refund Policy, please contact us:
- By phone: +44 20 7946 0958
- On our website: sunsetveranda.sbs
Last updated: April 15, 2023